BILLING & INSURANCE
Thank you for choosing Robert C. Byrd Clinic for your healthcare needs. We want to make the financial side of your experience at our clinic easy, so you can focus on your health and wellness.
RCBC accepts Medicare, Medicare Advantage Plans, WV and VA Medicaid and Medicaid HMOs, and most major commercial insurance plans. If you want to make sure your insurance plan is accepted, please ask a scheduler if your insurance is accepted when you call to schedule your visit or procedure, contact your insurance company or call 304-645-3220 and ask to speak with one of our billing specialists.
WHAT WILL I OWE AT THE TIME OF MY VISIT?
Copays are due at time of service, per your insurance plan, including radiology services. If you have any outstanding balances, you may be asked to pay your balance or make payment arrangements. Be sure to bring a photo I.D., current insurance card and form of payment. We accept cash, check or money order, all major credit cards and Health Savings Account (HSA) cards.
If your insurance determines that you are financially responsible for a portion of services, based on your deductible and coinsurance, you will receive a billing statement from RCBC. Most of RCBC charges will appear on a single billing statement. However, you may receive a separate bill from the radiologist that reads your X-ray or ultrasound study, from our physicians who practice at our community hospital, and for laboratory services provided by Mako Medical Laboratories. If you were transported by ambulance from RCBC, you may receive a separate bill from the medical transport company.
If you do not have insurance, or are underinsured, you may qualify for financial assistance. Even if you have insurance, financial assistance may be available under certain circumstances. Our staff will be glad to tell you about our financial assistance programs and how to apply for them. Assistance with Medicare or Medicaid enrollment is also available through our social services team.
HOW DO I MAKE A PAYMENT?
You can pay your bill electronically via the patient portal, in person at any clinic location, by phone at 304-645-3220, or by mail using the detachable portion of your monthly billing statement.
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
• You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
• Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
• Make sure to save a copy or picture of your Good Faith Estimate.